Client policies

Cancellation, rescheduling and refunds

We are committed to delivering a professional and effective training experience. To keep things fair for every family on the schedule, the following policies apply.

Effective January 1, 2025 / last updated August 2026
01

Private 1-on-1 sessions

Non-refundable. All private, one-on-one sessions are non-refundable once purchased.
Rate. Private training is billed at our current published private rate, confirmed with your coach at the time of booking. Private sessions are a premium add-on and are not discounted, bundled into memberships, or rate-matched.
Cancellations. Cancellations made less than 24 hours before the scheduled session result in the session being forfeited, with no rescheduling and no credit.
Rescheduling. Sessions canceled at least 24 hours in advance may be rescheduled to a mutually agreed time, subject to trainer availability.
Expiration. Prepaid private sessions must be used within 90 days of purchase unless your coach agrees otherwise in writing. Referral discounts are applied to the membership month in which the referred athlete signs up, are not transferable, carry no cash value and do not roll forward to a later month.
02

Group sessions

Rescheduling. Group sessions included in a membership may be rescheduled within the same calendar month, provided the request is made at least 24 hours in advance.
Late cancellations. A group session canceled with less than 24 hours notice counts as used for that month and cannot be made up.
No carry-over. Unused group sessions and membership benefits do not roll over. They expire at the end of the billing period.
Capacity. Group sessions are capped at six athletes per coach. Slots are first come, first served in the athlete portal, and a full slot moves you to the next available time.
Tier placement. Athletes train in the tier a coach places them in. If a coach moves your athlete between tiers, your booked slots move with them at no additional cost.
03

Memberships and billing

Minimum commitment. Memberships run on a three month minimum. Three months is the shortest window in which development reliably shows up in games, so we do not sell shorter terms.
Monthly billing. Monthly memberships renew automatically on your billing date until canceled. Payments already processed are non-refundable.
Cancellation after the minimum. Once your three month commitment is complete, you may cancel at any time with at least 14 days notice before your next billing date. Your membership stays active through the end of the period you have already paid for.
Cancellation during the minimum. Canceling inside the three month term does not release the remaining balance. Remaining payments stay due unless an emergency exception is approved.
Prepaid terms. Prepaid three and six month memberships are purchased at a discount and are non-refundable. If you stop attending, the unused balance may be converted to training credit at our discretion, but it is not returned as cash.
Pauses. One pause of up to 30 days is available per twelve month period for injury, travel or a conflicting school season. Pauses must be requested before your billing date.
Failed payments. If a payment fails, booking is suspended until the balance clears. We will reach out before any account is closed.
04

Camps, events and the 3on3 league

Registration. Camp and league registrations are non-refundable within 7 days of the start date, because we cap enrollment and turn athletes away to hold your spot.
Earlier cancellations. Cancel more than 7 days out and we will issue training credit for the full amount, valid for 90 days.
League format. The 3on3 league is a four week commitment. Weekly teammate rotation and the constraint progression only work with full attendance, so missed weeks are not refunded or credited.
Divisions. Divisions are capped at twelve athletes. Once a division fills, registrations move to a waitlist and any payment taken in error is refunded in full.
Cancellation by us. If we cancel a camp, event or league week outright, you receive a full refund or credit for that portion, your choice.
05

Team training

Booked dates. Team sessions are scheduled directly with your program's staff and hold a coach's calendar for that block.
Notice. Team dates canceled with less than 48 hours notice are billed in full. With more than 48 hours notice we will reschedule at no charge, subject to availability.
Weather and facility closures. If your school or facility closes, we reschedule at no charge. School closures are never billed.
06

General terms

Emergencies. Exceptions may be considered for medical or family emergencies. Supporting documentation may be required.
Timeliness. Athletes are expected to arrive on time. Sessions are not extended for late arrivals and the full session fee applies.
No-shows. A missed session without notice is forfeited. Repeated no-shows may cost you your recurring slot, since it holds a seat another athlete could use.
Free sessions. Your first session is free and carries no obligation. If you cannot make it, tell us so we can release the seat.
Conduct. We reserve the right to end a session or membership without refund for conduct that puts athletes or coaches at risk.
Policy changes. G.O.A.T Training may update this policy at any time. Clients are notified in advance and the current version always lives on this page.
07

How to cancel or reschedule

Requests must be made by email to coachtrey@goat-training.org or by message through your athlete portal. Portal requests are timestamped, which is the cleanest way to prove you gave 24 hours notice.

By scheduling a session or purchasing a membership with G.O.A.T Training, you acknowledge and agree to these terms.