Your data

Privacy policy

We are committed to protecting your privacy. This policy explains what we collect, how we use it, who we share it with, and the choices you have. We do not sell your personal information.

Effective January 1, 2025 / last updated August 2026
01

Information we collect

Contact information. Parent or guardian name, athlete name, email address and, if you choose to give it, a mobile phone number. Phone number is optional on every form on this site.
Athlete information. Grade, school or program, position, self-reported stats, training goals and any injury notes you share so coaches can train safely.
Payment details. Card information is entered into and held by our payment processor. We never store full card numbers on our own systems.
Communications. Messages, session notes, film and feedback exchanged with your coach through the athlete portal.
Usage data. Basic analytics about how the site and portal are used, such as pages visited and device type.
02

How we use your information

/Scheduling sessions and sending reminders and schedule changes
/Processing payments and managing memberships
/Delivering personalized coaching, film breakdowns and progress tracking
/Responding to inquiries, referrals and camp or league registrations
/Sending program updates and promotions, only where you have opted in
/Meeting legal, tax and safety obligations
03

Text messaging

Opt in is your choice. We send text messages only to numbers whose owner has checked the SMS consent box on one of our forms or opted in with a coach directly. Consent is never a condition of purchase, and every form works without a phone number.
What we send. Scheduling confirmations, session reminders, schedule changes, program updates and occasional promotions.
Frequency and cost. Message frequency varies. Message and data rates may apply, and those charges come from your carrier, not from us.
Opting out. Reply STOP to any message to stop all texts. Reply HELP for help, or contact us directly. Opting out of texts does not affect your membership or your athlete's slots.
Never shared for marketing. Mobile numbers and SMS consent are never sold, rented, or shared with third parties or affiliates for their own marketing purposes. Numbers are shared only with the messaging and CRM providers that deliver our messages on our behalf.
04

Third party services

We share only what each provider needs to do its job. We do not sell your personal information.

Stripe
Payment processing and billing
Coach IQ
Athlete portal, booking, film and session management
GoHighLevel
CRM, email and text delivery, follow up tracking

We may also disclose information where required by law, or to protect the safety of an athlete, a coach or the public.

05

Athletes under 18

Most of our athletes are minors. Accounts, consents and billing are held by a parent or guardian, and forms on this site ask for a parent or guardian name for that reason.
We collect only what is needed to train an athlete safely and communicate with their family. We do not knowingly collect information directly from a child without a parent or guardian involved, and we do not market to minors.
A parent or guardian may review, correct or delete their athlete's information at any time by contacting us.
06

Photo, video and film

Coaching film. We record clips during sessions to break down technique. Film shared with your family stays inside the athlete portal.
Marketing use. Photos and video from sessions, camps and events may appear in our content. Onboarding includes an optional consent for this, and you can opt out at any time by telling a coach.
Removal. Ask us to take down a specific photo or clip and we will remove it from anything we control.
07

Data security

We use secure servers, encrypted connections and access controls that limit athlete information to the coaches who need it. Payment card data is handled entirely by our processor. No system is perfect, so if a breach ever affects your information we will notify you promptly.

08

Your rights and choices

/Access, update or delete your information, or your athlete's
/Unsubscribe from marketing email using the link in any message
/Stop text messages by replying STOP, without affecting your membership
/Withdraw photo and video consent at any time
/Ask for a copy of the information we hold about you

Transactional messages about a booked session, a payment or a safety matter may still reach you after you opt out of marketing.

09

Data retention and changes

We keep your information only as long as needed for the purposes above, or as long as required for tax and legal records. Ask us to delete your account and we will, keeping only what the law requires us to hold.
We may update this policy. Material changes will be communicated in advance, and the current version always lives on this page.
10

Contact us

For questions, a data request, or to opt out of anything described here:

Call or text (419) 863-5772
G.O.A.T Training, Bellevue, Ohio 44811